CXFit™ – The Psychometric Test for Customer Experience Teams
Delivering high-quality customer service isn’t just about training—it starts with hiring and developing the right people. CXFit™ is a psychometric test designed to assess empathy, problem-solving, and resilience, helping businesses identify, develop, and optimise their CX workforce. By understanding how candidates handle real-world CX challenges, CXFit™ supports hiring, workforce development, and long-term customer experience success.​
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Developing high-performing customer experience teams with CXFit™

CXFit™ – Measures the Skills That Drive Customer Satisfaction

CXFit™ evaluates critical behavioural skills needed to excel in customer-facing roles, ensuring service teams deliver consistently outstanding interactions. Our assessments measure:

Empathy & Emotional Intelligence

Assesses emotional awareness, active listening, and emotional control, ensuring candidates build strong customer relationships.

Communication & Active Listening

Evaluates the ability to analyse situations, resolve issues, and de-escalate conflicts, ensuring effective service.

Problem-Solving & Decision-Making

Measures clarity, tone, and engagement, helping teams interact with customers professionally and confidently.

Adaptability & Resilience

Tests the ability to handle high-pressure situations, manage complaints, and maintain service quality under stress.

How CXFit™ Strengthens Your Customer Experience Teams
Strong CX teams don’t happen by chance—they’re built through better hiring, smarter development, and strategic workforce planning.
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Increases Customer Satisfaction : Businesses using CXFit™ select and develop employees with the skills to enhance customer loyalty.

Supports Training & Development : Data-driven insights help refine onboarding, coaching, and skill-building programs.

Improves Workforce Decision-Making : Employers make objective, evidence-based people decisions to optimise CX team structure.

​Reduces Turnover & Hiring Costs : Selecting candidates with higher job suitability leads to longer retention and better performance.
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CXFit™ psychometric test assessing customer experience skills

Customer Experience Roles That Benefit from CXFit™

CXFit™ is built for businesses hiring professionals who need strong communication, empathy, and problem-solving skills to create positive customer experiences.
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Client Relationship Managers
Ensuring strong interpersonal skills and relationship-building capability.

Contact Centre Agents
Identifying candidates who can handle high call volumes and resolve issues effectively.

Customer Service Advisors
Evaluating communication, patience, and problem-solving ability.

Customer Success Managers
​Evaluating ability to foster customer loyalty and long-term retention.

Front Desk & Reception Roles
Selecting professionals skilled in first impressions and service quality.

Retail & Hospitality Staff
Screening for adaptability, resilience, and customer engagement.

Technical Support Specialists
Assessing problem-solving and clear communication in high-pressure scenarios.