CXFit™ – The Psychometric Test for Customer Experience Teams
Delivering high-quality customer service isn’t just about training—it starts with hiring and developing the right people. CXFit™ is a psychometric test designed to assess empathy, problem-solving, and resilience, helping businesses identify, develop, and optimise their CX workforce. By understanding how candidates handle real-world CX challenges, CXFit™ supports hiring, workforce development, and long-term customer experience success.​
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Developing high-performing customer experience teams with CXFit™

CXFit™ – Measures the Skills That Drive Customer Satisfaction

CXFit™ evaluates critical behavioural skills needed to excel in customer-facing roles, ensuring service teams deliver consistently outstanding interactions. Our assessments measure:

Empathy & Emotional Intelligence

Assesses emotional awareness, active listening, and emotional control, ensuring candidates build strong customer relationships.

Communication & Active Listening

Evaluates the ability to analyse situations, resolve issues, and de-escalate conflicts, ensuring effective service.

Problem-Solving & Decision-Making

Measures clarity, tone, and engagement, helping teams interact with customers professionally and confidently.

Adaptability & Resilience

Tests the ability to handle high-pressure situations, manage complaints, and maintain service quality under stress.

How CXFit™ Strengthens Your Customer Experience Teams
Strong CX teams don’t happen by chance—they’re built through better hiring, smarter development, and strategic workforce planning.
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Increases Customer Satisfaction : Businesses using CXFit™ select and develop employees with the skills to enhance customer loyalty.

Supports Training & Development : Data-driven insights help refine onboarding, coaching, and skill-building programs.

Improves Workforce Decision-Making : Employers make objective, evidence-based people decisions to optimise CX team structure.

​Reduces Turnover & Hiring Costs : Selecting candidates with higher job suitability leads to longer retention and better performance.
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CXFit™ psychometric test assessing customer experience skills

Customer Experience Roles That Benefit from CXFit™

CXFit™ is built for businesses hiring professionals who need strong communication, empathy, and problem-solving skills to create positive customer experiences.
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Client Relationship Managers
Ensuring strong interpersonal skills and relationship-building capability.

Contact Centre Agents
Identifying candidates who can handle high call volumes and resolve issues effectively.

Customer Service Advisors
Evaluating communication, patience, and problem-solving ability.

Customer Success Managers
​Evaluating ability to foster customer loyalty and long-term retention.

Front Desk & Reception Roles
Selecting professionals skilled in first impressions and service quality.

Retail & Hospitality Staff
Screening for adaptability, resilience, and customer engagement.

Technical Support Specialists
Assessing problem-solving and clear communication in high-pressure scenarios.

What Our Clients Are Saying

Using role specific psychometrics has been a game-changer for our organisation. The data-driven insights provided by their assessments allowed us to realign our team, improve engagement, and significantly enhance overall performance. Their comprehensive approach to assessing and delivering top talent has reduced turnover and saved us time and resources. Highly recommended for anyone looking to optimise their teams and hiring process. Director of Talent - Technology Industry

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